Ready. Set. Picnic. Rental Policies
Reservations, Payment, and Security Deposit Hold
The full rental price, including any selected add-ons, is due at booking. A reservation is confirmed after full payment and the signed rental agreement are received. Availability is offered on a first come, first served basis. Reservation requests may be held for up to 24 hours while these steps are completed. If they are not completed within 24 hours, the request may expire and the date may be released.
A $100 refundable security deposit hold is required before pickup. This is a temporary card authorization and is separate from the rental payment.
The security deposit hold will be released after all rental items have been returned or collected and inspected. Charges for damage, missing items, excessive cleaning, late returns, or other amounts owed may be charged against the authorization or card on file. The customer remains responsible for costs exceeding the $100 hold.
The security deposit hold is separate from the rental price and will not be charged if the reservation is canceled within the applicable cancellation window.
The person making the reservation must be at least 18 years old and is responsible for all rental items during the reservation period.
Rental Times
Ready. Set. Picnic. offers two rental time options:
Morning Rental: Pickup begins at 8:00 a.m. and all rental items must be returned by 1:00 p.m.
Evening Rental: Pickup begins at 3:00 p.m. and all rental items must be returned by 9:00 p.m.
Customers will receive scheduled pickup and return times with their reservation. Please arrive within the agreed time windows so rentals can be cleaned, disinfected, and prepared for the next customer.
Pickup Location
Rental pickup and return are located near 21st Street and Amidon Avenue in Wichita. The exact pickup address will be provided after the reservation is confirmed.
Service Area
On-site setup and cleanup services are available within the area shown on our service area map, generally representing locations within approximately a 15-minute drive of the pickup location.
Please review the service area map before booking. The map is provided as a guide, and final availability will be confirmed using the event address.
On-Site Setup and Cleanup Services
On-site setup is available for an additional $75. On-site cleanup and equipment collection are available for an additional $50. These services may be purchased separately or together. Delivery without setup or cleanup is not currently offered.
When on-site setup is purchased, Ready. Set. Picnic. will arrive before the scheduled reservation time to deliver and arrange the included rental items so the picnic is ready when the customer arrives. The customer must arrive by the agreed start time.
Customers must provide accurate information about the setup location, parking, and site access. If the picnic will be held at a specific place within a park or other large property, please provide a clear description of the location or, preferably, an exact pin on the map.
Please let us know in advance about long walking distances, stairs, restricted vehicle access, paid parking, gated entrances, or other conditions that could make it difficult to reach or set up at the requested location. Additional charges or service limitations may apply when a setup requires an unusually long carry, difficult access, or paid parking.
The customer is responsible for remaining with the rental equipment throughout the reservation. Rental items may not be left unattended in a park or other public location.
When on-site cleanup is purchased, Ready. Set. Picnic. will return at the agreed collection time to pack the rental equipment and remove food, trash, and disposable items from the immediate picnic area.
Customers must gather and remove all personal belongings before the scheduled collection time and address spills as they occur using the provided cleanup kit.
The customer or another responsible adult must remain at the site until Ready. Set. Picnic. arrives and confirms that the rental equipment has been returned to our care.
If the customer needs to leave early, they must contact us for an estimated arrival time and must not leave the equipment unattended without our confirmation.
A late fee may be charged if setup or cleanup is delayed because the customer is not present, the location cannot be found, access information was not provided, or the customer is not ready at the agreed time.
With delivery and setup, we are happy to stay for a few minutes to take photos upon request. For surprise picnics, we can also take a few candid photos of your arrival when arranged in advance. This is a complimentary courtesy and is not a professional photography service.
Additional Guests
The standard picnic rental includes place settings and rental items for two guests.
Additional place settings may be added for $15 per person, up to a maximum of four total guests.
Customers may have other visitors during the reservation, but no additional place settings, seating, tableware, or other rental items will be provided unless they are added to the reservation in advance.
Cancellations and Rescheduling
Cancellations made at least seven days before the scheduled rental are eligible for a full refund, minus any nonrefundable payment-processing fees.
Cancellations made fewer than seven days but more than three days before the scheduled rental are eligible for a 50% refund.
Cancellations made three days or fewer before the scheduled rental are not eligible for a refund or credit.
Reservations may be rescheduled one time, subject to availability, as long as the request is made within the allowed seven-day rescheduling window. Any additional rescheduling requests will be treated as cancellations under the policy above.
No refund or credit will be provided for customers who do not pick up their rental or are unavailable for a scheduled on-site service.
The refundable security deposit hold is separate from the rental payment and will not be charged if the reservation is canceled within the applicable cancellation window.
Weather
Customers are responsible for monitoring the weather and selecting a safe and suitable location for their picnic.
If severe weather is expected, please contact us as soon as possible. One weather-related reschedule may be made at no additional charge, subject to availability.
Refunds are not provided for ordinary outdoor conditions such as heat, wind, light rain, insects, mud, damp ground, or other typical outdoor conditions.
Cleaning and Return Condition
Normal cleaning and disinfecting are included in the rental price.
Customers are responsible for wiping up spills promptly using the provided cleanup kit and returning rental items in reasonably good condition.
The cleanup kit includes paper towels, a gentle vinegar-and-water cleaner, stain-remover wipes, a lint roller, trash bags, and baggies for dirty utensils.
A $15 excessive cleaning fee may apply when rental items are returned with excessive stains, wax, mud, pet hair, smoke odor, food residue, or other conditions requiring unusual cleaning. Professional treatment, repair, or replacement may result in additional charges when necessary.
Care of Rental Items
Customers are responsible for protecting rental items from rain, standing water, sprinklers, excessive dirt, smoke, pets, and other conditions that may cause damage.
Rental items must not be left unattended in a park or other public location.
The customer is responsible for reasonable cleaning, repair, or replacement charges resulting from damage, loss, or misuse during the rental period.
Damage, Loss, and Late Returns
Customers are responsible for all rental items from the time they are picked up or delivered until they are returned or collected by Ready. Set. Picnic.
Charges may apply for damaged, missing, excessively dirty, or unusable items. Replacement charges will be based on the cost of replacing the item, including applicable shipping or sourcing expenses.
Returns more than 15 minutes late may be charged a $30 late fee. Returns more than 60 minutes late may be charged up to the full $89 base rental fee. Late returns may affect another customer’s reservation, so please contact us immediately if an unexpected delay occurs.
Parks, Venues, and Public Spaces
Customers are responsible for confirming that picnics and any requested setup are permitted at the selected location. Customers must review and follow all rules, permit requirements, and restrictions established by the park, venue, or property owner.
Before the reservation, customers should confirm applicable rules regarding operating hours, reservations or permits, alcohol, glass containers, open flames or grills, smoking or vaping, pets, music, decorations, parking, and cleanup.
Ready. Set. Picnic. is not responsible for park closures, sprinkler schedules, reservation conflicts, permit issues, parking limitations, rule violations, denied access, or other restrictions imposed by the location.
Photos and Privacy
Photos taken as a complimentary courtesy will be provided to the customer when possible.
Ready. Set. Picnic. will not use identifiable customer photos for advertising, social media, or other marketing purposes without permission.
Personal Belongings and Safety
Ready. Set. Picnic. is not responsible for lost, stolen, forgotten, or damaged personal belongings.
Customers are responsible for choosing a safe picnic location and supervising children, pets, food, decorations, and personal property throughout the reservation.
By completing a reservation, the customer agrees to follow these policies and the terms included in the rental agreement.